Frequently asked questions
Do you provide mod support and installation?We provide support for the game hosted, but do not support any game mods. We can also install most mods for the titles we host and glady do this on your behalf.
What is your average server load?50 to 60% CPU Load.
Do you provide high speed file redirect hosting?Yes, free of charge. When you upload a custom map/model/sound to your game folder, our next scheduled server scan will detect the change an auto synchronize it with our high speed redirect server.
This means you only upload once, then the rest is automated.
How long after my purchase until my server is setup?This means you only upload once, then the rest is automated.
Depending upon the time of the day, 2 to 18 hours.
How is my data secured?Every server has an additional storage feature. We keep 2 copies of all client data. Data backups are performed once every 2 weeks, always on a weekday, and always near the midnight hours.
Why don't you support game X?There are many titles on the market. We try to focus on the more popular titles. If you are interested in a game we do not host please contact sales@impulsegaming.net.
What payment types do you accept?We currently accept Paypal and Google Checkout. You may also use any major credit card using PayPal or GC. You do not need a Paypal account to use its credit card acceptance feature. Simply place your order and select paypal as your pay option. When prompted to login, select the option to use a credit card without using a Paypal account.
How do I start/stop/restart my game server?You will be issued a user control panel for your server. You can start/stop/restart your server by the simple click of a button.
How do I configure my game server?You will have full file access via your game control panel.
Do I have FTP access to my server?Yes.
How much space do I receive with my server?Space is currently unlimited. This has been our policy since day one and so long as no one abuses the privelage, it shall remain our policy.
What are the details of your customer loyalty plan? Can I prepay my server for a year to receive an additional discount?Prepaying a server for 3, 6, 9, or even 12 months is always a bad idea in our opinion. The risk of losing your investment with a shady operation arises. All of our services are strictly on a month to month basis. Customers who spend $40.00 or more a month with Impulse Gaming may request special discount pricing after being a customer with us for 3 or more months. We will apply a 10% discount, just like you were prepaying for a year, only without the prepayment.